A Complaint Letter To My Team

I wanted to wait about a month before posting this.   I wanted to give my team a chance to digest it, discuss it at my appointment.

They did respond.

I was relieved that it was positive & productive & they took a moment to really have a discussion about what I outlined.  Not all centers are this receptive to feedback, but I’m glad mine is.

They responded with a plan (which is what we were all struggling with trying to get together anyway). Knowing my concerns & where I sensed breakdowns & troubles in writing proved helpful to them.  This was the spirit of why I wrote the letter.

I always feel it better to be direct in healthcare when things aren’t going well, rather than let things fester & build.

In transplant world, I think it’s more critical to take this approach since it’s such an unpredictable path to begin with.

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