Even though it was written by a doctor, this post still rang true for me.  I took several of these calls over time as a customer service rep, & I would try to help people sort out the messes.  In fact, even after my promotion, this most likely was what I would be doing yet today (if I was still at work and not on disability). I’d be helping both employer groups & members.  I’m still in “recovery” mode…because part of me misses helping people, but part of me doesn’t miss troubleshooting messes like this in the slightest, especially when it came to dealing directly with specialty pharmacy issues…

Continue reading →